What payment methods do you accept?
We use Clickbank to process all our payments and they accept Visa, Mastercard, JCB and Paypal
Is purchasing secure?
Yes. All purchases are processed through Clickbanks secure payment system
How can do I sign up for a SurvivalBuilder membership?
You can sign up on our Join Page
How does SurvivalBuilder membership work?
You can choose either a monthly or annual membership. You will automatically be re-billed each month or year, until you cancel your membership. You can cancel at anytime
I have forgotten my login details
Select “Forgotten Password?” which is located just under the login area. This will take you through resetting your login details
I want to change my username
Unfortunately you can’t change your username
I want to change my registered email address
You can update your registered email address in the “Profile” area of your member’s account
How do I update my membership details?
You can update your membership details in the “Profile” area of the member's account
My SurvivalBuilder membership account isn’t working
You will need to contact us with the details either through our contact page or through the helpdesk in your members area.
Can I suspend my membership?
To suspend your account you will need to cancel your billing and then resubscribe when you would like to resume your membership. Your account will remain dormant through this time, and all of the plans you've created will be available to you when you resume your membership.
How do I renew my membership?
You don’t need to do a thing. Your subscription automatically renews each month or year until you cancel it
What is the minimum subscription term?
How do I know you are protecting my personal information?
What are the terms and conditions of membership?
Read the full set of terms and conditions here
I have a questions about my membership that aren’t answered here
Please feel free to contact us via our contact page or via the helpdesk in your members area
Cancellation and Refunds
Can I cancel my membership?
Yes, you can cancel at anytime. You can do this by requesting this through our contact page or through the help desk in your members area. Cancellation of your membership will stop all future billing and your account will no longer be active
Do you give refunds if I cancel in the middle of a billing cycle?
If you terminate your membership in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle. Unless you are cancelling for our breach and have notified us in writing, or unless a refund is required by law
What is your refund policy?
We take customer satisfaction very seriously at SurvivalBuilder. That's why we offer a 60 day money back guarantee. If you're not entirely satisfied with your membership we will refund your subscription payment in full, as long as it is within 60 days from the date and time of purchase. To apply for a refund please contact us with all your membership details including; name, username, email address, reason why SurvivalBuilder wasn’t for you
I want to unsubscribe from emails
At the bottom of all emails we send is an unsubscribe link. Click it and you won’t hear from us again. Alternatively you can unsubscribe from all email messages in the profile settings in your members area
How do I contact you?
You can contact us us via our contact page or through the helpdesk in your members area
I have an idea for information you should add
We love getting feedback and ideas. Send your idea through to us via our contact page
My question hasn’t been answered here
Please feel free to contact us via our contact page
I want to become an affiliate for SurvivalBuilder
Please see our dedicated affiliate page
I wish to advertise with SurvivalBuilder
Please contact us with your advertising enquiry.